Feedback from previous guests about their experience.
78%
liked the hotel and would stay again
7.8/10
Very good
Rooms
8.8
Location
7.6
Service
8.0
Dining
7.0
Guest reviews
7.8/10
based on 5 reviews
8.3
8.3/10 based on 51 reviews
John
United States,
March
2024
7.6/10
I had a wonderful stay at the hotel. The rooms were spacious, with huge windows and a large lounge/office area, though some minor wear and tear was noticeable. The service was excellent, with cheerful staff always available to assist. The location, although a bit out, was quiet and convenient with nearby amenities. The dining options were good but a bit overpriced. Overall, a pleasant experience with a few minor drawbacks.
Rooms
8.0
The rooms were splendid, with huge windows and a large lounge/office area. Some minor wear and tear was visible, but it didn't impact my stay.
Service
9.0
The staff was very friendly and always willing to help. They made my stay comfortable and enjoyable.
Location
7.0
The hotel is located in a quiet area with easy access to nearby shops and restaurants. Although a bit out, it was still convenient for my needs.
Dining
6.0
The dining options were good, but I found them to be a little on the expensive side. Still, they offered a decent variety of choices.
Facilities
8.0
The hotel facilities were up to standard and provided everything I needed for a pleasant stay.
Tom
United States,
December
2023
7.6/10
I was impressed by the huge rooms with excellent modern decor and comfy beds, but had some issues with the service during my stay. The location was convenient, and the dining experience catered perfectly to my taste.
Rooms
9.0
The rooms are huge, with excellent modern decor and comfy beds.
Service
6.0
Although the service was correct, there were some issues that affected my overall experience.
Location
8.0
The location was convenient and made it easy for me to find my way to different places.
Dining
8.0
The dining experience definitely catered to the Asian taste, and I enjoyed the wide variety of options.
Facilities
7.0
The facilities were good and added to the overall convenience of the stay.
Matt
United States,
November
2023
8.6/10
My stay at the hotel was amazing! The room was spacious, clean, and faced the river, providing a relaxing atmosphere. The service was exceptional, with friendly and accommodating staff. The location was good, not too far from West Lake, and offered a peaceful environment. The dining experience was delightful with a wide variety of choices. The facilities were top-notch, exceeding my expectations.
Rooms
9.0
The room was spacious, comfortable, and had everything I needed, facing the river.
Service
9.0
The service was very friendly and accommodating, with courteous and helpful staff.
Location
8.0
The location was good, not very far from West Lake, and quiet compared to hotels in the city center.
Dining
8.0
The dining experience was pretty good, with a wide variety to choose from that I really appreciated.
Facilities
9.0
The facilities were fantastic, meeting all my needs during my stay.
Franklin
United States,
July
2023
8.0/10
I had a pleasant stay at the hotel. The rooms were nice, well-appointed, and comfortable, living up to the 5-star China standard. The service was exceptional, with helpful staff and useful local maps on hand. The location in Binjiang was convenient and not too far from West Lake, providing a quiet retreat. The dining experience offered a good spread, though some Western items were missing. Overall, a good value for money option with a few minor drawbacks.
Rooms
9.0
The rooms were well-appointed and comfortable, living up to the 5-star China standard.
Service
8.0
The staff were very helpful and had local maps to assist with directions to tourist attractions.
Location
8.0
The hotel is located in Binjiang, making it a convenient base to explore different places easily.
Dining
7.0
The breakfast spread was good, but some Western items were missing.
Facilities
8.0
The hotel offers a range of facilities to enhance the stay.
William
United States,
June
2023
7.4/10
I had a pleasant stay at the hotel. The rooms were outstanding, modern, and quite large, providing enough space, cleanliness, and a quiet environment. However, I faced a small issue with the key-card programming during check-in, which was quickly resolved by the staff. The location is convenient for business travelers and offers a quiet atmosphere, though it is a bit far from the city center. The dining options were not exactly to my taste, but the hotel facilities were satisfactory.
Rooms
9.0
The rooms were outstanding, modern, and quite large, with enough space, cleanliness, and a quiet environment.
Service
8.0
The staff managed a quick check-in, although there was a slight issue with the key-card programming. They were helpful and resolved it promptly.
Location
7.0
The hotel is in a quiet area, suitable for business travelers. There are nearby conveniences like a McDonalds and a convenience store within a few minutes' walk, but it's a bit far from the city center.
Dining
6.0
The dining options were not exactly to my taste, but they were perfectly fine overall.
Facilities
7.0
The hotel facilities were satisfactory and met my basic needs.
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